Customer Experience News

Understanding the customer experience is important to business success. But how do you do that, and how does the analysis of customer experience differ from other business benchmarks? What are other companies and leaders doing? Answers to all these questions are on the internet, and Wiser can deliver them to you in a daily customer experience news digest direct to your email inbox. Each email contains details and links to the web's best articles on the topic of customer experience. It is a concept that looks at the relationship that a customer has with a company as a whole. From a customer point of view the concept is nothing new - customers have always had relationships with brands. But until recently it has been hard for businesses to control and measure all the touch-points that impact on that relationship. An example of how businesses can now do that better is social media, which allows brands to communicate with customers one-on-one. Measuring, analyzing and improving customer experience is a key goal of today's marketing professional. If this includes you, or if you have another interest in customer experience news, sign up for the tailored, daily and free Wiser email.

Recent Customer Experience News Coverage
 
Your Weekly Recommendations Monday, February 19, 2018
 
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Bargain Babe • Leah Prescott
How Leadership Impacts Customer Service and Experience at Samsung Electronics America
C-Suite Network Radio • Brandyce Pechillo-Lindo
The Most Amazing Customer Experience Starts With Your Ears
CustomerThink • Noreen Seebacher
Benchmarking CX Performance in Retail, Franchise & Restaurant Groups
CustomerThink • Oisin Ryan
How Conversational Technology Will Set a New Revolution in E-Commerce
DZone • Riya Jose
SCTE/ISBE Sets Deadline for Tech Paper Proposals
Multichannel News • Jbaumgartner
5 Tips for Quickly Reducing Customer Churn
Entrepreneur Magazine • Syed Balkhi
Banking’s Strategic Roadmap: Priorities and Investments for The Year Ahead
The Financial Brand: Marketing Insights for Banks & Credit Unions • Lisa Joyce
What to Do About Negative Reviews on Google My Business
Business 2 Community • Kerry Dye
LogMeIn Introduces the Future of Customer Engagement with New A.I. Powered Bold360 Product Lineup
CustomerThink • News Editor
 
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Customer Experience
Save 25% on External Power Banks
Bargain BabeLeah Prescott
If you have ever needed an extra power source for your phone, this is the deal for your! Today only, save 25% on External Power Banks by Poweradd. Poweradd offers 24-Month limited product warranty, so you can buy with confidence. Expect professional...
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Customer Experience, Product Management
How Leadership Impacts Customer Service and Experience at Samsung Electronics America
C-Suite Network RadioBrandyce Pechillo-Lindo
“Brands need to do things that build trust and reliance, just like you would in interpersonal relationships,” says Josh Ives, a C-Suite leader and VP of Customer Experience Management and Strategy at Samsung Electronics America. Josh has always been interested in the...
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Blue Cross, Blue Cross Blue Shield Association
The Most Amazing Customer Experience Starts With Your Ears
CustomerThinkNoreen Seebacher
Every day is a new opportunity to learn how disconnected businesses are with their customers. But it's also a chance to discover the secret to better experience is really quite simple. All you need to do is listen. Consider this. I recently...
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Customer Experience, Strategic & Project Management
Benchmarking CX Performance in Retail, Franchise & Restaurant Groups
CustomerThinkOisin Ryan
In response to the frequently asked question about the best piece of advice I have ever received, I typically respond with this hard-hitting comment: “Don’t benchmark yourself off the bottom… benchmark yourself off the top!” (Thanks JOS!) This advice genuinely changed the...
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Amazon.com Inc, CA Technologies
How Conversational Technology Will Set a New Revolution in E-Commerce
DZoneRiya Jose
See how three solutions work together to help your teams have the tools they need to deliver quality software quickly. Brought to you in partnership with CA Technologies. As a young child, you may have probably dreamt of having a toy that...
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Customer Experience, Publishing Industry
SCTE/ISBE Sets Deadline for Tech Paper Proposals
Multichannel NewsJbaumgartner
SCTE/ISBE, CableLabs and NCTA-The Internet & Television Association has set a March 30 deadline for paper proposals for the Fall Technical Forum at Cable-Tec Expo, which is set to run October 22-25 at the Georgia World Congress Center in Atlanta. Selected tech...
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Customer Experience, Oracle Corp
5 Tips for Quickly Reducing Customer Churn
Entrepreneur MagazineSyed Balkhi
Image credit: Weekend Images Inc. | Getty Images So you’ve successfully made a sale by converting a lead into a customer. Both you and the customer are happy. But, suddenly this customer decides to cancel the subscription and stop using your product...
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Banking, Credit Cards
Banking’s Strategic Roadmap: Priorities and Investments for The Year Ahead
The Financial Brand: Marketing Insights for Banks & Credit UnionsLisa Joyce
Half of all retail financial institutions say that their greatest opportunity to increase profitably lies in two main areas: improving customer experience and branch transformation. But they’ll be spending the most money on IT and cybersecurity. In an annual study fielded by...
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Customer Experience
What to Do About Negative Reviews on Google My Business
Business 2 CommunityKerry Dye
Recently, we published an article looking at how you can get more Google Reviews to boost your brand’s reputation and attract more customers. It can feel like a disaster when the first negative review rolls in but this is all a natural...
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Customer Experience
LogMeIn Introduces the Future of Customer Engagement with New A.I. Powered Bold360 Product Lineup
CustomerThinkNews Editor
Supercharged Bold360 Family Brings Together Humans and Bots to Help Companies Reimagine Digital Customer Service BOSTON, February 13, 2018 – Today, LogMeIn, Inc. (Nasdaq:LOGM) introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360...
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